Support
How can we help?
Browse common questions below, or reach out — we're a small team and reply fast.
FAQ
Common questions
Is Pickleball Heroes free?
Yes. Live scoring, ELO ranking, seasons, friends, and the global leaderboard are all free today. The core scoring experience will stay free as we grow.
What pickleball formats are supported?
Singles and doubles, with rally scoring to 11, 15, or 21, win by 2, over a best-of-1, 3, or 5 games. Standard pickleball rules everywhere.
How does the ELO ranking work?
Every completed match updates both teams' ratings. Beating a stronger opponent gains you more points; losing to a weaker one costs more. Six visible tiers — Bronze, Silver, Gold, Platinum, Diamond, Elite.
Do I need internet to score a match?
No. The app is offline-first. Score the entire match without signal — it queues locally and syncs the moment you reconnect.
Is there an Apple Watch app?
Yes. The watchOS companion lets you score points from your wrist and shows live match state without unlocking your phone.
What's coming next?
We're focused on getting scoring and ranking right first. More features will roll out in future updates based on what early players ask for.
What data do you collect?
Your phone number for sign-in, your match results, and basic profile info you choose to add. No location tracking, no ad networks. See our Privacy Policy for the full breakdown.